Legals

The website www.opteven.co.uk and contents herein are for information purposes only, and does not form part of the contract of insurance. All policy documentation will be provided to the customer by the selling dealership at the point of sale, and they will receive an agreement validation letter as soon as we accept the cover on risk.

Please ensure that you and your customers carefully read our T&Cs to establish whether the products are suitable for their needs and requirements. Our Opteven mechanical breakdown insurance warranty products and MOT policies are fully underwritten by Fortegra International Underwriters Limited. Unless otherwise stated, our premiums exclude Insurance Premium Tax (I.P.T) or VAT at the applicable rate.

Copyright © 2023 Opteven. All rights reserved. No content on this website may be reproduced or copied without prior written agreement. All trademarks acknowledged. The content of this website can be amended without warning or explanation. Opteven is a trading name of Opteven Insured UK Ltd. Fortegra International Underwriters Limited are part of Fortegra Financial Services Inc.

 

 

Data Privacy Notice

 

1. DATA PROTECTION

We are committed to protecting and respecting your privacy in accordance with the current Data Protection Legislation (“Legislation”). This notice sets out the basis on which we will process any personal data that we collect from you, or that you provide to us. For the purposes of the Legislation, the Data Controller in relation to any personal data you supply to us will be the Group Company to whom you have provided your data.

2. INFORMATION WE MAY COLLECT OR RECEIVE ABOUT YOU

We may collect and process personal data that you provide directly to us by filling in forms, via our website, over the phone or via mobile phone apps, or that we receive via third parties such as brokers and agents.

Sensitive (Special) Personal Data (such as information relating to health or criminal convictions), may be required by us for the specific purposes of underwriting and fraud detection, or as part of the claims handling process. The provision of such data is conditional for us to be able to provide insurance or non insured products or manage a claim and, whilst you can withdraw your consent for us to process such data, this may result in us not being able to continue cover, or to process any claims.

Where such data is provided to us, it will only be used for the specific purposes set out above, and will be treated securely and in line with this notice.

3. HOW WE USE YOUR INFORMATION

We may use the personal data we hold about you in the following ways:

The reason we use your data.

Our legal basis for its use.

For the purposes of providing insurance, handling claims and any other related purposes – this may include underwriting decisions made via automated means.

For the performance of the insurance contract between you and us.

For offering renewal, research or statistical purposes.

Our legitimate interests – for us to analyse historic activity, to improve our rating algorithms and to help predict future business impact.

To further our commercial interests, to enhance our product offering and to develop new systems and processes.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

Where you have provided consent

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

Our legitimate interests – for us to analyse activity and traffic and for testing, research, statistical and survey purposes.

To notify you about changes to our service.

Our legal and regulatory obligations.

To safeguard against fraud and money laundering.

Our legal and regulatory obligations.

To meet general legal or regulatory obligations.

Our legal and regulatory obligations.

4. DISCLOSURE OF YOUR PERSONAL DATA

We may disclose your personal data to third parties involved in providing products or services to us, or to service providers who perform services on our behalf. These include:

We may also disclose your personal information:

In order to enforce or apply our terms of use set out in the terms of use or terms and conditions page and other agreements; or to protect the rights, property, or safety of Fortegra, our customers, or others.

5. INTERNATIONAL TRANSFERS OF DATA

We do not transfer your data outside of the EAA ( European Economic Area)

6. YOUR RIGHTS

You have the right to:

For access to your personal data please write to:

The Data Protection Officer Opteven, Oxford House, Oxford Road, Thame, Oxon OX9 2AH or alternatively email UKDPO@opteven.com

7. MARKETING

Where you have provided consent, we may share personal data that you provide to us within Opteven and with other companies that we establish commercial links with. They and we may contact you (by mail, e-mail, telephone, text, or other agreed means) in order to tell you about products, services or offers that we believe will be of interest to you, or to provide you with commercial updates. If you do not wish us to continue marketing to you, please email ukmarketing@opteven.com.

8. RETENTION

Your data will not be retained for longer than is necessary, and will be managed in accordance with our data retention policy. In most cases the retention period will be for a period of seven (7) years following the expiry of the insurance contract, or our business relationship with you, unless we are required to retain the data for a longer period due to business, legal or regulatory requirements. In any case, where data is retained we will endeavour to delete or to anonymise any personal elements, in order to maintain your privacy and security.

9. CHANGES TO OUR PRIVACY POLICY

We may revise the privacy policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make.

If you have any questions concerning our use of your personal data, please contact

The Data Protection Officer, Opteven., Oxford House, Oxford road, Thame, Oxon, OX9 2AH or alternatively email UKDPO@opteven.com

10. THE MOTOR OMBUDSMAN

THE MOTOR OMBUDSMAN

Opteven is regulated by The Motor Ombudsman. For further details visit www.themotorombudsman.org

LEGAL TERMS AND CONDITIONS

Opteven Insured UK Ltd is a Company Registered in Ireland. Company No. 04801804. Authorised and regulated by the Financial Conduct Authority Firm’s reference number 311375 Registered office: Opteven Insured UK Ltd, Oxford House, Oxford Road, Thame, Oxon, OX9 2AH

TrustPilot reviews

We use TrustPilot to collect reviews from our dealerships and policy holders. If you would not like to be contacted by TrustPilot, please email ukenquiries@opteven.com or telephone 0345 222 4535.

 

 

Opteven Logo

Registered office: Opteven,
Oxford House, Oxford Road, Thame, Oxon OX9 2AH.

Telephone: 0345 222 4535
Email: uksales@opteven.com

Opteven Insured UK Ltd is Authorised and regulated by the Financial Conduct Authority. Firm's reference number 311375.

A company registered in England & Wales. Company No. 04801804